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Information · Shipping
Shipping and Handling
When your order ships, how courier delivery estimates work, and what to know about customs and import fees.
On this page
- Packed in 1–3 business days (US)
US orders are packed and handed to the courier within 1–3 full business days. Australian orders ship locally within 1–4 business days. Other international orders, and Australian orders with a bench harness (it ships from the US), are held for 1–2 weeks while we verify the order and prepare the customs paperwork. The order day, weekends and US public holidays don’t count.
- Tracking by email
As soon as your parcel ships, you automatically receive an email with your tracking number.
- Import fees: the buyer pays
Any additional fees for importing products into your country are the buyer’s responsibility.
Shipping Times
We do not provide any guarantees on shipping delivery times as all shipping times are estimations as provided by the shipping courier. We have no control over the courier’s delivery schedules or delivery speeds as this is all up to the courier once it is in their possession. Any queries about shipping times can be directed directly to the courier service as we have no control over their systems.
Handling Times
US orders (Puerto Rico included) are packed and handed to the courier within 1–3 full business days. The day you place your order is not counted, and neither are weekends or US public holidays.
Australian orders ship locally from Australia within 1–4 full business days, counted the same way. The exception is the bench harness: it ships from the US, so an Australian order that includes one is handled like an international order.
International orders are held for 1–2 weeks before they ship. We use that time to verify the order and protect against fraudulent purchases, and to prepare the customs paperwork your parcel needs. Your estimated ship-by date is shown at checkout and in your order confirmation.
The delivery time of the shipping option you choose at checkout (for example USPS Priority) is the courier’s estimate and only begins once your parcel has shipped. It does not include the handling time (1–3 business days for US orders, 1–4 for Australian orders, 1–2 weeks for other international orders). As soon as your parcel ships you will automatically receive an email with your tracking number.
We do not provide any guarantees on handling times. Delays may occur due to unforeseen circumstances, illness or scheduled holidays.
International Shipping, Customs and Import Duties/Fees
The buyer is completely responsible for paying any additional fees required for importing any products into their country. ECU Hero does not take any responsibility for a buyer’s failure to pay import duties resulting in the item being returned to us; in such circumstances the buyer will have to pay for shipping fees again.
ECU Hero is not responsible for any delays in international shipping; all queries about delivery timeframes must be taken up directly with the courier being used.
Need help?
Still have a question?
Email our support team at [email protected].