Shipping and Handling

We do not provide any guarantees on shipping delivery times as all shipping times are estimations as provided by the shipping courier. We have no control over the courier’s delivery schedules or delivery speeds as this is all up to the courier once it is in their possession. Any queries about shipping times can be directed directly to the courier service as we have no control over their systems.

Orders are packed and handed to the courier within 1–3 full business days. The day you place your order is not counted, and neither are weekends or US public holidays.

The delivery time of the shipping option you choose at checkout (for example USPS Priority) is the courier’s estimate and only begins once your parcel has shipped. It does not include the 1–3 business day handling time. As soon as your parcel ships you will automatically receive an email with your tracking number.

We do not provide any guarantees on handling times. Delays may occur due to unforeseen circumstances, illness or scheduled holidays.

The buyer is completely responsible for paying any additional fees required for importing any products into their country. ECU Hero does not take any responsibility for a buyer’s failure to pay import duties resulting in the item being returned to us; in such circumstances the buyer will have to pay for shipping fees again.

ECU Hero is not responsible for any delays in international shipping; all queries about delivery timeframes must be taken up directly with the courier being used.