Warranty and Returns

All of our new physical products (software is not included) include a 1-year warranty from the date of purchase.

When a warranty claim is made, it must be returned at the buyer’s expense for verification and inspection by us.

If the item is deemed to be faulty and not due to user damage, then a replacement item will be provided or full refund (sometimes a full refund is the only option if another second-hand part is not available).

If the item is confirmed to be damaged due to the user (i.e. damaging the USB port), then two options will be provided:

1. Pay for repair (if possible and depending on the item)
2. Pay for a replacement unit

Returns are accepted for physical products within 30 days of the date of purchase for the following conditions:

• Item is faulty (not damaged due to misuse!)
• Incorrect item received
• If applicable, software license not used

Returns for change of mind are NOT accepted.

Returned items may incur a restocking fee.

Returns for “Item is faulty” must be inspected first to deem whether the item has been damaged due to misuse, including but not limited to, water damage, physical damage and circuit damage from incorrect external power supplied.

When returning an item, it must be in the exact same condition as when we sent it; we take pictures of all our products to compare condition. Items must be shipped back at the buyer’s expense to verify condition and issue. If the item is damaged or shows signs of wear, then a partial refund will be received.

When posting, the item MUST be sent in the same manner as received which includes being returned inside a strong box and wrapped in bubble wrap along with using the postage options of tracking, signature and insurance.